Cancellation and Refund Policy

This Cancellation and Refund Policy describes the terms governing subscription cancellations, renewals, and refunds for the paid plans ("Subscriptions") offered by AutomateDM ("Company", "We", "Us", or "Our") through the Service. By subscribing to a paid plan, You agree to the terms set out below.

All payments for Subscriptions are processed by our third-party payment processor, Dodo Payments. We do not store Your full card or UPI credentials — payment authorisation and recurring billing are handled entirely by Dodo Payments in accordance with applicable law (including RBI e-mandate guidelines for recurring payments in India).

1. Subscription Plans and Billing

We offer the following plans:

• Free — no charge, limited features.
• Creator — a recurring monthly subscription, billed in advance.
• Studio — a recurring monthly subscription, billed in advance.

Paid Subscriptions are billed on a monthly recurring basis. Depending on Your country, You will be charged in either Indian Rupees (INR) via UPI/RuPay or US Dollars (USD) via card or wallet, at the price displayed on the billing page at the time of purchase. The recurring charge is automatically applied on each billing cycle until You cancel, as described below.

2. Cancellation

You may cancel Your paid Subscription at any time from the billing settings within Your account. Cancellations take effect at the end of Your current billing period — that is, You continue to have access to the paid features until the period You have already paid for expires, and no further charges are applied after that date.

Because access continues through the paid period, cancelling mid-cycle does not automatically trigger a prorated refund for the unused portion of the current billing cycle. If You cancel, the Subscription simply will not renew.

If You have trouble cancelling through the dashboard, You may also request cancellation by emailing Us at contact@automatedm.app from the email address associated with Your account.

3. Refunds

Our refund approach is designed to be fair while accounting for the nature of a digital subscription service:

• No refunds. As a digital service delivered continuously, all subscription payments are non-refundable. Once a billing cycle has been charged and access granted, the fee for that cycle is considered earned and will not be refunded, whether or not You continue to use the Service for the full cycle.
• Duplicate or erroneous charges. If You are charged more than once for the same billing cycle, or charged in clear error (for example, after You have already cancelled and before the end of the billing period), please contact Us and We will investigate and reverse any clearly erroneous or duplicate charge.

Any approved reversal of an erroneous charge is issued to the original payment method. The time it takes for the amount to appear in Your account depends on Your bank or payment provider and is outside Our control.

4. Auto-Renewal

Paid Subscriptions auto-renew at the end of each billing cycle unless cancelled before the renewal date. By subscribing, You authorise Dodo Payments to automatically charge Your chosen payment method for each renewal period until You cancel. You can turn off auto-renewal at any time by cancelling Your Subscription in the billing settings.

5. Failed Payments and Grace Period

If a recurring charge fails (for example, an expired card or insufficient funds), Your Subscription may enter a past-due state and You may lose access to paid features. We may attempt to retry the charge during a short grace period. If payment cannot be completed within that window, Your Subscription will be downgraded to the Free plan. No charge is applied while the account is past-due, and no refund is owed for the interruption.

6. Contact Us

If You have any questions about this Cancellation and Refund Policy, or to request a cancellation or refund, please contact Us:

• By email: contact@automatedm.app

We aim to respond to all billing and refund enquiries within 2 business days.